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Frequently Asked Questions about Cases

F.A.Q.

Whom do I call for replacement parts?
Contact our Customer Service Department at 888-883-0107.

Do you make custom cases?
Yes we specialize in our custom cases, please Contact our office 508-883-0107 or email us Sales@newworldcase.com or see our Custom Cases page.

What do I have to do before I return my case for repair?
Contact our Customer Service Department at 508-883-0107 for a Return Authorization Number, Nothing can be returned without a RA number.

Does a Warranty come with my case?
Depending on the style case , many have a lifetime warrantee and custom cases have a 1-year warrantee on manufacture defects only Please inquire for more information..

Where will I find my model number on my case?
On all Custom made cases we attach a Silver Tag with the Item number on the case for future reference on return repairs or to order another case with the same design. Regarding Stock cases you will need to refer to the model number from our site or on the case.

How long will a repair take?
Usually about one week on a stock case, On a custom Made case it normally takes 1-4 days.