| ORDERING INFORMATION To receive a quote on cases made to your specifications, CLICK HERE
Use our on-line Purchase system to purchase standard
sized cases. New World Case Technology accepts MasterCard, Visa, and American Express.  
REMEMBER: Nothing is final until you submit your
order!
FOR PURCHASES:
 |
Select the desired items
needed and select the quantity. |
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CLICK "Add to Your
On-Line Quote/Purchase". This will put the items in your shopping cart. It will
also bring you to a page where you will need to input your zip-code and shipping method so
we are able to calculate shipping charges. After viewing your shopping cart, you can
choose to "Continue Shopping" or "Check Out Now". |
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To check out, click
"Check Out Now" and then click "Order by Credit Card On-Line".
You will need to enter your credit card information, e-mail address, and shipping
address. You will receive confirmation by e-mail that everything was submitted
correctly, along with a confirmation number to be used in case you need to contact us
about your purchase. REMEMBER: Nothing is final until you submit your order. |
Shipping Methods: UPS Ground
Charges are calculated on-line. For Next Day, 2nd Day, or any other shipping method,
please call (888) 883-0107 for availability and costs. All shipping costs
calculated on-line are estimated.
* Massachusetts residents will be charged 5% sales tax.
Quantity discounts are available for multiple case
purchases. Please call 1-888-883-0107 for information.
INTERNATIONAL ORDERS: All non-US
orders must be custom quoted. Please email part#'s and quantities for a quote.
When shipping outside the US, your country can and will charge import charges on your items purchased.
RETURNS:
Equipment may not be returned for warranty or credit without our authorization number
clearly labeled on the outside of the shipping cart. Authorization numbers are
available from the main office. Any returned equipment which is to be credited
against your account must be returned in like new condition. Returns of stock items
will not be accepted after 21 days after receiving your product. A 25% restocking fee will
be charged for non-defective returns of standard sized cases to be credited to your
account. Custom made cases are non-returnable. Freight collect returns will
not be accepted. Must call for an RA# or credit will not be given on any returns.
All returned products must be in original condition and
packaging; otherwise, additional charges may be applied.
Unfortunately, we cannot accept returns for products that
have been assembled or modified, nor can we accept returns of custom made items. If
you have any questions about whether a product can be returned, please call us.
PRODUCT ARRIVES DAMAGED.
Our products are well-packaged to withstand damage during shipping. If an item looks
damaged or parts are missing, please notify us immediately
TO RETURN A PRODUCT:
- Call (888) 883-0107 or email returns@customcases.com with the order number,
your name, what products are being returned, and the reason for return. You will
then receive a Returns Authorization Number and the return shipping address.
- All returned products must be in original condition and
packaging; otherwise, additional charges may be applied.
- Return the product using your preferred shipping method to
the address you are provided. Please email us the tracking number of the shipment so
we can track the return.
- Please note: Unless the return or exchange is due to
an error on our part, we cannot refund shipping charges, and a 25% restocking fee will be
charged.
* Free UPS Orders: On all free UPS orders, UPS ground will be free. However, on exchanges, the shipping will be charged. Free UPS ground is only on the initial order. |
